Returns and Refunds Policy for Continental Cosmetics Ltd

  1. Scope and Applicability
    This Returns and Refunds Policy ("Policy") applies to all purchases made through Continental Cosmetics Ltd ("Company," "we," "us," or "our"). By making a purchase from us, you acknowledge and agree to the terms outlined herein.
  2. Eligibility for Returns
    1. Return Period: Returns are accepted within thirty (30) calendar days from the date of the original purchase or the date of the invoice, whichever is earlier.
    2. Condition of Returned Items: To be eligible for a return, all items must be returned in their original packaging, accompanied by all accessories and documentation, and free from damage, defects, or signs of use beyond what is reasonably required to inspect the product.
    3. Exclusions: Certain products may be designated as non-returnable or final sale at the time of purchase. Such products are not eligible for returns under this Policy.
  3. Proof of Purchase
    A valid proof of purchase—such as an invoice, sales receipt, or order confirmation—is required for all returns. The Company reserves the right to refuse returns that cannot be verified against our records.
  4. Return Procedures
    1. Authorization: Prior to returning any item, you must contact us for a return merchandise authorization (RMA). Returns not authorized by us in advance may be refused.
    2. Return Location: All items must be returned to the original point of purchase or the address specified in our RMA instructions. We reserve the right to refuse items sent without proper authorization or to an incorrect address.
    3. Shipping Costs: Unless otherwise agreed, you are responsible for all shipping costs associated with returning an item. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for returns lost or damaged in transit.
  5. Restocking Fees
    1. Items Under CDN $100.00: A minimum restocking fee of twenty dollars (CDN $20.00) will be applied to each returned item.
    2. Items Over CDN $100.00: A restocking fee not to exceed twenty percent (20%) of the item’s original purchase price will be applied.
    3. Application of Fees: All applicable restocking fees will be deducted from the total amount eligible for refund.
  6. Inspection and Refund Processing
    1. Inspection of Returns: Upon receipt of the returned items, we will conduct a thorough inspection to verify compliance with this Policy. If the returned items are found to be ineligible (e.g., damaged, incomplete, or outside the allowable return period), we reserve the right to deny the return or assess additional fees.
    2. Refund Method: Approved refunds will be processed using the original payment method. Please allow a reasonable processing period for the funds to appear in your account, subject to the policies and procedures of your financial institution.
  7. Limitations and Amendments
    We reserve the right, at our sole discretion, to refuse any return that does not comply with this Policy. We further reserve the right to modify or amend this Policy at any time. Any such changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes are made shall constitute your acceptance of those changes.
  8. Governing Law
    This Policy shall be governed by and construed in accordance with the laws of the country in which Continental Cosmetics Ltd is incorporated, without regard to its conflicts of law principles.

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